Refund policy

What if I don't like the product I ordered when it arrives?

We hope you love your new furniture, if you change your mind – simply contact us within 48hrs of receipt to request a refund. We accept packaged and undamaged returns. Due to Coronavirus and other bacterial diseases Mityhome can only take returns that are unused. We’ll organise a collection at your earliest convenience. We cannot accept returns of unpackaged and tried products.

We’ll refund the cost of the product, a delivery and collection cost may apply, which is one of the following:

• £15 for orders of up to £49.99 each way
• £25 for orders between £50.00 and £149.99 each way
• £55 for orders between £150.00 and £299.99 each way
• £80 for orders between £300.00 and £599.99 each way
• £110 for orders £600 and over each way

What if the item is damaged when it arrives or you are sent the wrong item?

Our quality team check your furniture to make sure it's up to our standards before we dispatch it to you, so damage is rare. It’s also very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us.

If you only realise after the delivery that you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 2 days of delivery, ideally sending us a couple of photos of the damage or other issues with the product. Our team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement.

Please note: You will need to provide the product exactly as it was delivered, in order for our delivery partners to collect.

How long will my refund take?

For security reasons we can only make refunds to the original payment method you used to place your order. Please see the table below for how long it typically takes after we have received the unwanted item back (or received evidence that it is being returned).